ARC is committed to providing a high quality service to all Brunel students. However, it may occasionally be necessary to place restrictions on the service offered to some clients, and in exceptional circumstances service may be withdrawn. This policy outlines the circumstances in which restriction or withdrawal may happen.
The ARC team endeavour to provide the level of support appropriate to each case, and as such we do not normally place limit on contact times or methods or the level and intensity of support.
However, in some circumstances it may become necessary to restrict client’s use of our service. These circumstances may include:
The ARC Manager in consultation with the client's Adviser will decide the details of the restriction, for example whether it will apply to particular advice areas only, or for limited period only or whether it will be permanent. Such details will be decided on case by case basis.
The ARC Manager or the client's Adviser will then inform the client of the Restriction's remit.
In rare and exceptional circumstances, it may be necessary to withdraw student’s access to our service. These circumstances include:
- If the student behaves in an aggressive, or violent, or discriminatory manner.
- If the student is considered to pose a threat to the safety of staff or other clients.
Where an adviser believes a withdrawal of service is necessary, this will be discussed with the Advice and Representation Centre Manager.
Any student for whom the service is withdrawn will be notified by email to their Brunel email account, and directed to the Union’s complaint procedure should they wish to raise any concerns they may have.
In the event that you are unhappy with the service we have provided you should discuss your concerns with the ARC Manager.
*The ARC takes confidentiality very seriously. All client information is treated in the strictest confidence. The only exceptions to this are where there is a legal obligation to disclose (very rare) or when we believe the client or other people are at serious risk of harm.