Impact Report


We've provided advice and support when our members need us

Our Advice and Representation centre is a valuable service to many students providing information on all aspects of University life and Student living.  The ARC also provides independent advice and support to those with more complex problems relating to anything from internal issues like their relationship with the University to external disputes with their accommodation provider. 

One to one support for 830 students.

The ARC has helped students with academic appeals, course-related problems, student funding, housing, benefits, employment, consumer issues and more!

“You do not know how happy I am right now I am jumping up and down. I thank you so much for all your support i will never forget you ever you have a been a rock in times of my distress.  I would have probably given up if I did not get your advice and support. Thankfully I did come to see you”

Mature student, single parent studying professional course.  Advised on debt and finances to enable student to keep on course. Big win was negotiation with University and SFE in relation to SLC clawback (£2,530 waived). Graduated with 2:1


£42,765 reclaimed on behalf of students.

We have taken away some of the financial strains that impact our members. This has allowed them to concentrate on their studies. Most of our successes are in the form of refunds, student funding, social security benefits and compensation.

Awareness Events

Our focus has been to inform students about housing rights and house-hunting, student funding application process, personal circumstances which affect academic progress and financial hardship. Our events have included Mitigating Circumstances, Study Well Week, Don’t Panic & Don’t Rent too Early, Housing Rights educational campaign throughout November and December, Independence Day, 2 Housing Fayres and 2 FreshMeet events (housemates search and introduction), Student Funding presentations.


12,083 unique visitors to our webpages.

Students have access to free confidential advice 24/7 through our website pages, so they can get advice outside office hours.

 “I was really struggling with my mental health but thanks to your help, I was able to perservere on my course, you are truly an angel!”

2nd year Biosciences student, £2,000 benefits underpayment dealt with, Mitigating Circumstances accepted, succesfully returned from abeyance.