We’re looking for passionate, flexible and hard-working staff who are looking to work in a customer focused environment, and in return we offer. comprehensive mandatory training for all our staff, including industry recognised online courses, and our supervisors will be trained and be qualified to be a personal license holder.  Our rates of pay start at £12.25 per hour, we only employ students and every penny we earn goes back into delivering all of the valuable services the union operates.

IMPORTANT 

This application round is for the remainder academic year of 2025/2026, with the starting date of mid-April 2026.

Interviews will be held week commencing 16^th March 2026, you must be able to attend an onsite interview during this week.

Training date of either 23^rd or 24^th March 2026 onsite which you must be available for.

Shift Patterns

All team members are required to work a variety of daytime, evening, late nights and early morning shifts over a seven-day week and must be available for weekends. However, our shift patterns are flexible, and we’ll do all we reasonably can to support you during your studies and exams. 

All successful applicants are required to work at least 2 key Mega Global events during the year, along with attending mandatory and compulsory training. (A failure to complete mandatory training will result in your job offer being withdrawn).  Mega Global events are when we combine both venues into a multi room experience and are normally at key points in the year like Freshers, end of terms, Halloween and Varsity, but will be confirmed in advance. Please note that any job offer is on the condition that you pass all right to work checks.

Our Values

Our Values are an important factor in The Union of Brunel Students as they drive our decisions. 

• Driven By You
• Open To All
• Passionately Positive
• Integrity

We would love to hear from you if you feel that you can bring these values alive! 

Job Description

Responsible To: Duty Manager - Grade: CT1 - Hours of Work: Zero-hours (Expected to be available to work minimum 2 shifts and a maximum of 20 hours per week)

Job Function: The main purpose of this job is to ensure the customer receives the highest quality of services. 

• To serve all customers in a fast, friendly, professional, and courteous manner.
• To ensure the customer receives the highest possible standard of customer service.
• To maintain work areas and storage areas to impeccable standard of cleanliness, paying particular attention to Health and Safety guidelines.
• To ensure that all front of house areas are kept clean and clear of litter at all times and portray the Union in a professional and welcoming manner.
• To assist in maintaining stock levels and stock rotation behind bars and within storage areas, notifying your direct supervisor of any concerns.
• To inform the Line Manager of any absence in line with procedure stated in the contract.
• Bring to the attention of your manager any comments reported to you by the customers.
• To be aware of and observe laws relating to licensing and have knowledge of the policies of the Union.
• To ensure all purchases are recorded through the appropriate EPOS systems using the procedure shown.
• To complete any such duties as agreed to be in keeping with the grade and general nature of the job.
• To implement and maintain appropriate systems as required, liaising with other Union staff as necessary

Person Specification

The following criteria should be used to assist you in completing the application form. Please address all specifications and explain how you meet the requirements. 

Essential

• Fantastic communication skills
• Proven ability to work well within a team
• Thrives under pressure
• Excellent customer care skills
• Ability to prioritise
• Genuine commitment to the Union and its values
• Honesty and integrity
• Friendly, welcoming and fun personality
• Ability to deal calmly & confidently with customers.
• Hard working & reliable, with a strong work ethic
• Good personal hygiene
• Flexible/adaptable
• Common sense
• Excellent verbal communications skills in English

Desirable

• Reside within commuting distance
• Previous experience of working in a customer facing environment

Please complete the following forms to apply:

Application Form

Equal Opportunities Monitoring Form