In November the Advice and Representation Centre was audited to ensure that we meet the requirements of the Advice Alliance's Advice Quality Standards.
Following the audit, we are delighted to confirm that Advice and Representation Centre, Union of Brunel Students has been formally re- awarded the Advice Quality Standard at “Advice with casework” level.
The ARC has held accreditation since 2004. We undergo a rigorous auditing process every two years so our clients can be confident that the advice and service provided by the ARC are of highest quality.
Our auditor said: “ARC provided a good quality of auditable documentation and input during discussion and interviews. The care and dedication of long serving staff and management enhance the service provided. The professionalism and accountability of staff and managers should be acknowledged as a key strength. Management effectiveness in terms of the supervision, support, guidance and availability managers have for staff in delivering services is extremely effective.”