NUPAD and the Union of Brunel Students

Statement from the Union of Brunel Students regarding the recent social media petition against the Union's reccomended lettings agent, Nupad.

As your Student’s Union, we keep your interests at the heart of everything we do. We want to ensure you’re happy and treated fairly, so when we heard many of you weren’t happy with our housing partners Nupad, we investigated further. We understand that getting your deposit back is crucial, and that it can get a bit messy when it comes to money disputes. We want to ensure that every Brunel student has the opportunity to get back every penny they deserve, and has the right information and tools to protect their deposit. 

Moving forward, we will be improving the way we support Brunel students to secure their deposit, and raising awareness of what can be done to avoid unwanted outcomes. This will include help around gathering evidence of the property’s condition, keeping records of issues, taking photos / sending emails as proof, cleaning tips, ensuring a clear understanding of Nupad’s terms and utilising our Advice Centre if you do experience problems. This should greatly reduce the number of students who experience problems when vacating their property, and for those that still find themselves short, there will be further help around how to appeal this outcome effectively and professionally through the Tenancy Deposit Scheme. 

It’s important that you have a clear understanding of what can happen when you enter into a contract with a letting agent, so we will be working alongside Nupad and other local letting agents to improve communication and relationships, striving to make your rental experience at university even better. We’re here to support you in making the most of your time in your rental, so if you need more information please visit the Union advice pages at Remember, we’re here for YOU.