How to Make a Sports Insurance Claim

Step 1 — Immediately after the injury

1. Seek medical attention right away (GP/A&E) and follow the doctor’s advice. The insurer requires medical evidence.

2. Record facts while fresh: date & time, exact location, what happened, witnesses (names & contact), photos of injuries/scene and any match/fixture paperwork.

3. Tell your club (compulsory committee members, welfare officer if you have one & coach) and Student Activities so they can confirm you were a signed-up member and the activity details if the insurer requests club/Union confirmation.

Step 2 — Read the claim form & policy summary

• Open the Chubb Personal Accident claim form here. It contains the fields the insurer requires and instructions about hospital/doctor sections.

• Read the Insurance Product Information Document (IPID) here for what is and isn’t covered and any waiting periods (e.g., temporary total disablement waiting periods).

Step 3 — Complete the claim form correctly

Follow the form’s guidance carefully (all items below appear on the claim form):

1. Use BLOCK CAPITALS and black ink (if paper). Sign the declaration.

2. Complete claimant details (full name, DOB, full address — specify home or term-time).

3. Give exact date & time of the accident, where it happened, sport/activity, how it happened and injuries sustained.

4. Hospital Statement — only complete if claiming hospitalisation; must be completed by hospital staff (hospital staff/stamp, dates admitted/released).

5. Doctor’s Statement — the attending doctor must complete this; fees for completing it are the claimant’s responsibility.

6. Provide a password on the form (used by insurer to secure your claim info).

Step 4 — Gather supporting documents

Gather the below supporting documents to include with the form:

• Proof of membership (receipt for Competitive/Participation membership and evidence you were a signed-up club member at the date of injury).

• Completed claim form.

• Doctor’s statement and/or Hospital statement (as required).

• Receipts/evidence for medical treatment (GP, prescriptions), dental receipts (dental injuries cover), physiotherapy receipts (if applicable under the policy), travel receipts for emergency travel, hospital paperwork.

• Proof of earnings (if claiming loss of earnings under the policy).

• Photos, witness statements, club attendance/fixture lists or coach confirmation if available.

Step 5 — Submit the claim

• Email the complete claim form to uk.claims@chubb.com.

Important: do not send the claim to the Student Activities team, as the insurer handles claims directly.

Step 6 — After submission: what to expect

• The insurer will correspond directly with you about the claim, so keep an eye on the email/password that you provided.

• The insurer may request further evidence or a medical examination (they will pay for insurer-requested medical exams).

• If the claim involves Section 2 (supplementary travel & accommodation after inpatient treatment), you must contact Chubb Assistance on 020 7173 7798 before arranging travel.